Business Operations Supervisor
Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.
Key Responsibilities :
- Facility Management
- Submitting credit and invoice cancelation requests
- Creating and submitting performa requests
- Reconciling Taxable VISA
- Completing cost transfers
- Building a continuity within specialized teams
- Backing up other Business Operations Supervisors
- Leading weekly finance reviews with finance managers, preparing the files, updating and action updates
- Coaching and developing specialized functions and coordinators
- Providing oversight for project coordinators, jobs, and support outcomes
- Acting as the subject matter expert for all specialists and coordinator tasks, and responsible for holding support team accountable
- Understanding the P&L & implications of support tasks on financial & operations metrics
- Assisting with any internal and external audit requests
- Acting as the primary leader for the daily management board and discussing metrics, progress, changes, etc.
- For connected services, provide execution support and plans to coordinators to schedule, and tie to startups
- Understand and meet the key performance indicators measures set by the organization
Required Qualifications :
High School diploma or GED5+ years of experience in a field service businessPreferred Qualifications :
4+ years of experience managing an operations teamPeople and accountability leaderStrong financial acumenCommon understanding of business audit requirementsCritical thinker and problem solverAbility to coach and develop peopleKnowledge of SalesforceKnowledge of S4 / SAPEHS awarenessExcellent customer relations skillsDetailed knowledge of Microsoft Office, especially ExcelA self-starter with a sense of time management