Director of Evaluation and Engagement

Director Of Evaluation And Engagement

Location : Los Angeles

Salary : $120,000 to $136,000

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective : We're seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

The Brilliant Corners' Housing Services Team is nationally recognized for its ability to secure scattered-site and project-based housing for vulnerable and extremely low-income households within tight rental markets. With offices in Los Angeles, San Francisco, and San Diego, our team moves hundreds of folks into permanent housing every month. We use robust landlord engagement strategies, including financial incentives, to secure community-based units for vulnerable populations. Our participants include people exiting institutions, people with intellectual and developmental disabilities, and people experiencing homelessness. We pair landlord engagement with tenancy-centered services using a customer-service approach to ensure shared success for our participants, property providers, case management partners, and funders. This collaborative approach is instrumental in ending cycles of homelessness and institutionalization for thousands of people in Los Angeles County and across California.

Housing Services' Program Development team supports five focal areas across all regions : quality assurance, program evaluation, program policy, client engagement, and staff development. This newly formed team advances the Division's progress in these areas with the goal of ensuring that all clients Brilliant Corners serves across the state receive high-quality, participant-centered services.

Position Overview

The Director of Evaluation and Engagement is a strategic leader responsible for driving evaluation and engagement activities for programs across Brilliant Corners' Housing Services Division. With the support of the Deputy Chief Program Officer for Program Development, this role oversees the design and implementation of mixed methods evaluation strategies and leads key engagement efforts with participants and other key stakeholders. The Director works internally to convey the impact of programs, identify areas for programmatic innovation and improvement, and amplifies evidence-based best practices. They also play a critical role in conveying the story of our programmatic impact to audiences externally.

Position Responsibilities :

• Evaluation and Driving Continuous Improvement
• Design and implement division-wide evaluation frameworks that assess program and process effectiveness, fidelity, and impact
• Lead and oversee the full life cycle of evaluation activities from research design to dissemination
• Develop metrics and appropriate data collection tools for both qualitative and quantitative research efforts
• Translate findings into actionable insights through reports, dashboards, and presentations tailored to multiple audiences (both internally and externally)
• Play a key role in the development and implementation of continuous quality improvement cycles
• Engagement and Inclusion
• Lead inclusive participant engagement strategies to ensure participant voice informs program design, implementation, and improvement
• Serve as a co-lead facilitator for program participant advisory board(s)
• Create avenues to engage with other key stakeholders in our programmatic model (property providers, ICMS providers, etc) in service of evaluation
• Design and facilitate focus groups, interviews, surveys, and other stakeholder engagement activities
• Develop feedback loops that ensure actionable insights from engagement activities are shared with program leadership
• Champion equitable evaluation practices that center lived experience
• Organizational Strategy and Collaboration
• Serve as a leader in advancing key strategic plan objectives and KPIs related to evaluation, engagement, and quality improvement
• Collaborate with key stakeholders (including program leadership, data and tech, policy, quality assurance, and communications staff) to ensure alignment between evaluation, engagement, and program goals
• Contribute to grant proposals and reporting by providing relevant evaluation framing and analysis
• Supervise and mentor staff supporting evaluation and engagement work (note : while the role does not currently have supervisory responsibilities, it may in the future)
• Professional Experience
• Experience in homelessness services, housing, public health, or other human services sectors.
• Familiarity with implementation science principles and / or continuous quality improvement strategies.