Front Office Manager - Millennium Hilton New York One UN Plaza

Front Office Manager

The Millennium Hilton New York One UN Plaza is looking for a Front Office Manager to join our team! Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and iconic lobby are both official New York City Interior Landmarks.

The ideal candidate will have 2 or more years' experience as a front office manager, OnQ experience, and full availability, including overnights, weekends, and holidays.

Shift Pattern : Full availability is needed for this role, including overnights, weekends, and holidays

Salary Range : $75,000 - $78,000 / annually

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including : Access to your pay when you need it through DailyPay, Medical Insurance Coverage for you and your family, Mental Health Resources, Best-in-Class Paid Time Off (PTO)??, Go Hilton travel discount program, Supportive parental leave, Matching 401(k), Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount, Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more), Career growth and development, Team Member Resource Groups, Recognition and rewards programs.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in / check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Complete audit procedures, as needed.
• Recruit, interview and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values : Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.