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Service Advisor-Acura of Peabody
Service Advisor-Acura of PeabodyLyon-Waugh Auto Group • Peabody, MA, US
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Service Advisor-Acura of Peabody

Service Advisor-Acura of Peabody

Lyon-Waugh Auto Group • Peabody, MA, US
14 hours ago
Job type
  • Full-time
Job description

Acura of Peabody, part of the Lyon-Waugh Auto Group, is looking for an experienced full-time Service Advisor to join our growing team. If you're someone who values teamwork, and takes pride in delivering top-tier customer service we want to hear from you.

Lyon-Waugh Auto Group offers a supportive workplace where your experience is respected and your success is rewarded. The base pay rate is $15 / hr. plus commission, with an estimated annual compensation range of $90,000.00-$130,000.00. The schedule is Monday–Friday : 7am-5pm and alternating Saturdays.

Responsibilities

  • Welcome clients and ensure an exceptional and professional service experience from start to finish
  • Review service history, perform walkarounds, and recommend needed maintenance / repairs
  • Clearly explain service options and pricing, ensuring clients are well-informed and confident in their decisions
  • Coordinate with technicians and service team to manage repair timelines and communicate updates to clients
  • Keep clients informed regarding progress, changes, and approvals
  • Ensure work is completed to the highest standard before returning the vehicle to the client
  • Build lasting relationships with clients by being a reliable point of contact for ongoing service needs

What We Offer

  • Competitive pay structure with generous bonus opportunities
  • Full benefits package including medical, dental, and vision
  • 401(k) options with company match
  • Paid time off : vacation, sick days, holidays, your birthday, and a paid volunteer day
  • Employee discounts on vehicles, merchandise, and services
  • Tickets to concerts / sporting events and other fun perks
  • A smoke-free, professional work environment
  • Opportunities for growth and career advancement

    • Requirements

  • A positive, professional attitude with a passion for great customer service
  • Strong communication skills—both verbal and written
  • Ability to manage time and priorities effectively in a busy environment
  • Intermediate computer skills
  • Experience in service writing—luxury brand experience is a plus
  • Familiarity with Dealertrack is a bonus
  • Bilingual is a plus
  • Must be a minimum of 18 years old with a valid driver's license in good standings and clean driving record

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