Application Support Specialist

Your Job

Are you passionate about technology and eager to grow your career in application support? Join our Enterprise Technical Support team as a Junior Application Support Specialist focused on Product Development (PD) tools like Teamcenter (PLM), Polarion (ALM), Siemens NX, and more. You'll support engineering teams across the globe and help keep mission-critical tools running smoothly so innovation can thrive.

This is a perfect opportunity for someone early in their IT or systems career who wants hands-on experience with enterprise systems in a high-impact, collaborative environment.

Our Team

We are a team of 10 supporting Molex Product Development end users globally. We support a portfolio of applications the enable engineers to innovate and design. ServiceNow being the ITSM tool that we are leveraging we have our standard processes defined for Incident management, Problem management & Knowledge management.

What You Will Do

• Provide Tier 2 (L2) support for key Product Development (PD) tools : Teamcenter, Polarion, and other engineering applications
• Test, troubleshoot, and validate updates or new functionality
• Help users resolve issues through strong problem-solving and clear communication
• Make minor configuration changes and support small scripting or automation enhancements
• Assist with report design and delivery to support business needs
• Participate in root cause analysis for recurring issues
• Work with global IT and infrastructure teams to resolve technical challenges
• Support desktop applications and provide general engineering IT support as needed
• Train peers and document resolutions to build knowledge across the team

Who You Are (Basic Qualifications)

What Will Put You Ahead

For this role, we anticipate paying $65,000 - $85,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).

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