Air Logistics Operational Care Specialist

Operational Care Specialist

It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. As an Operational Care Specialist, you'll be at the heart of our logistics operations, ensuring that international shipments are coordinated with precision, speed, and reliability. Working as part of our Operational Care Centers, you'll oversee the full shipment lifecyclefrom booking with trusted partners and KN gateways to generating documentation and monitoring progress every step of the way. You'll play a key role in meeting customer transit time requirements, handling any deviations that arise, and ensuring all activities align with industry regulations and KN standards. Collaboration is central to this role, as you'll work closely with Customer Care Specialists to meet specific client needs, including carrier selection, routing, and timing. You'll also be responsible for securing competitive rates and capacity with qualified carriers and partners. This is a great opportunity to join a global logistics leader, where your attention to detail, problem-solving skills, and commitment to excellence will make a real impact on customer satisfaction and operational success.

How you create impact :

• Take ownership of day-to-day operations, ensuring accuracy, timeliness, and reliability while minimizing overdue tasks and meeting customer expectations.
• Engage in clear, structured communication with internal and external stakeholders to ensure alignment and transparency.
• Monitor shipments proactively, resolve deviations, and maintain real-time updates in KN systemsincluding financial datafor full operational transparency.
• Analyze and clarify commerce control list instructions when discrepancies arise, ensuring compliance with regulations, routing, transit times, and rate information.
• Act swiftly to report and escalate operational issues or disputes, keeping leadership informed and operations running smoothly.
• Work closely with partners, suppliers, warehouses, customs teams, and external stakeholders to ensure seamless logistics execution.
• Track carrier and partner performance, and raise awareness when service levels fall shorthelping us maintain high standards.
• Partner with the Optimization Team to streamline workflows, automate systems, and reduce manual tasksdriving efficiency and innovation.
• Identify and implement cost-saving strategies that enhance profitability without compromising service quality.
• Contribute to process improvement initiatives and help implement meaningful changes that make a real difference.
• Collaborate with Sales and Customer Care teams to ensure smooth onboarding of new accounts and a flawless handover from sales to operations.

What we would like you to bring :

What's in it for you :

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Who we are :

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment / affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8 : 00am - 5 : 00pm EST; Monday through Friday or via e-mail at : HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.