Part Time Retail Customer Host Associate - Boulder Store

Associate I, Retail Customer Host

The Associate I, Retail Customer Host will provide a welcoming first impression, greeting customers as they enter the store and thanking customers as they exit the store. The Associate will be in contact with customers and is expected to be responsive in communication and provide excellent customer service. As the first interaction a customer has with the store, it is important the Associate ensures a positive shopping experience. Part of the Associate's role is receipt checking, a loss prevention measure to verify customer receipts against purchases to prevent theft and fraud, while also ensuring accuracy in transactions and providing a point of customer service. They are responsible for identifying discrepancies and communicating with customers and management to resolve problems and maintain a safe, welcoming shopping environment.

Essential Functions :

• Greeting customers : Welcome the customers with a warm smile and a genuine greeting. Provide store information, answer questions, offer shopping carts or hand basket, direct customers to specific areas, manage customer flow during busy times, and maintain a friendly and organized entrance. Share relevant store information with the customer, such where items are located, discounts, etc. Share any upcoming event information with the customer.
• Customer Exits : Thank the customer sincerely for shopping with us and supporting our mission. Customers' receipts should be checked to verify purchases upon leaving the store. Merchandise that cannot be validated by the receipt should be referred to point of sale (POS) for additional customer service. If the customer does not have a receipt or has an invalid receipt, politely ask the customer to return to the store to be processed through the POS. File appropriate reports with Risk department.
• Other : Use of handheld scanners, devices etc. to monitor transactions and or report incidents via Think Risk. Keen sense of observation to monitor people and identify suspicious behavior while maintaining calm demeanor. Follow all retail center policies and procedures. Follow all safety processes and procedures to help provide a safe working environment for employees and customers. Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications :

Core Competencies :

Functional Competencies :

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS : 888-897-7781 or www.dhs.gov / E-Verify. We promote a Safe & Drug-free Workplace.

Physical Requirements :

Other, please describe - Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.