Collections Specialist (US)

Customer Service Representative

Reporting to the Supervisor of Customer Finance, you will be responsible for inbound / outbound customer communication. You will also perform a variety of in-office tasks, which includes preparing checks for processing and deposit, routine and complex document processing, data entry and research.

You will be hybrid-remote in West Chester, PA.

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty, electronics and jewelry and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your impact includes :

• Answer inbound / outbound calls from customers to collect installments, discuss check payment details, POA's, and fraud accounts.
• Be a liaison with the collection agency and Finance department to interpret and resolve problems.
• Research and provide details regarding fraud accounts.
• Escheat / Unclaimed Property (scrub) and issuing of refund check when applicable and commenting for Escheat record keeping.
• Answer inbound / outbound calls from customers to collect installments, discuss check payment details, POA's, and fraud accounts.

What you bring includes :

Remote work is not permitted in NYC at this time.

#LI-Hybrid

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If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations / support throughout, please contact us at workwithus@qurateretail.com.