Customer Service Representative

Job Description

Job Description

Join Nicole Hupp & Associates, a company renowned for its exceptional customer service and commitment to excellence. Situated in the vibrant city of Naperville, Illinois, we are seeking a dedicated Customer Service Representative to become an integral part of our team. With a positive and inviting work environment, we believe in fostering growth, professional development, and a sense of belonging among our employees. As a Customer Service Representative, you will play a crucial role in ensuring our clients receive outstanding service and prompt support. You will be the friendly and knowledgeable voice assisting clients with their inquiries, addressing concerns, and providing solutions, while maintaining strong client relationships. If you're enthusiastic about delivering unparalleled customer service and eager to contribute to a company that values its team members, Nicole Hupp & Associates is the perfect place for you to thrive. Apply now to join our inviting community!

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Career Growth Opportunities

Flexible Schedule

Responsibilities

Customer Interaction : Engage with clients to address inquiries and resolve any issues efficiently.

Problem Solving : Provide solutions to customer problems with empathy and professionalism.

Product Knowledge : Stay informed about company products and services to aid customers effectively.

Feedback Handling : Collect and escalate customer feedback for product and service improvements.

Detail Management : Maintain accurate records of customer interactions and transactions.

Relationship Building : Cultivate strong customer relationships to ensure loyalty and satisfaction.

Team Collaboration : Work collaboratively with colleagues to improve service delivery.

Requirements

Experience : Proven experience in customer service or a similar role is highly desirable.

Technical Skills : Proficiency in using customer management systems and Microsoft Office Suite.

Communication : Excellent verbal and written communication skills.

Problem-Solving : Strong ability to resolve issues efficiently and empathetically.

Teamwork : Ability to work collaboratively within a team.

Organization : Exceptional organizational skills with attention to detail.

Availability : Open to work from our Naperville, Illinois office with no remote work option.

Attitude : Positive attitude and a genuine desire to assist customers to the best of your ability.