Representative, Customer Service - Skilled

Job Description

Job Description

Responsible for total customer and sales representative satisfaction in order management

Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries

Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Reps satisfaction per company procedures and standards

Effectively communicate with sales reps, regional managers, and other teams / departments (IBP, Schedulers, AR, Service Parts, Marketing)

Perform administrative duties, run reports and special tasks / projects associated with support of capital sales business

Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and / or the manipulation to the scheduled deliver dates of capital equipment

Back-up to Customer Support team when needed

Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.

Accountable for all record-keeping as appropriate and in accordance with specifications.

Must meet all training and documentation criteria. by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems

Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.

Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.

Shift Label :

1st Shift 8 : 00 AM - 5 : 00 PM Monday, Tuesday, Wednesday, Thursday, Friday

Shift Comments :

Hybrid after fully trained M-W in office Th & F WFH