Call Center Customer Service Professional - II
Clearance JobsCary, NC, US30+ days ago
Job type
- Full-time
Job descriptionCandidate must be a US citizen - be able to obtain a Public Trust Clearance - Center is 24 / 7 so individual must be able to work all shifts - Preferred client Experience Strong in customer service, appropriate phone manners, ability to think and react to changing situation At minimum a High School diploma, some college preferred
Call Center Customer Service Professional - II
Location : Cary, NC (Hybrid) Duration : Long Term Contract
Hybrid 8 days a month, usually Tuesday and Wednesday's Targeted Years of Experience : 3-5 years
Responsibilities :
- Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
- Place outbound calls to internal and external customers as required to obtain immediate resolution and / or completion of tasks, providing additional guidance and education on processes as needed
- Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
- Provide information to the customer regarding the current status or resolution
MUST HAVE SKILLS :
DESIRED SKILLS :
EDUCATION / CERTIFICATIONS :
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Customer Service Call Center • Cary, NC, US
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