Front Desk

InnovaCare Partners, LLC

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Check Out Receptionist member is responsible for creating an amazing, positive patient experience through patient acknowledgement and assistance in support to our Patient-Centered approach. Must be dependable and reliable.

Greets, instructs, directs and schedules patients. Serves as liaison between patients and the medical support staff. Performs and follows through with assigned activities inherent to the operations and needs of the department under the direction of the Assistant Manager and / or the Administrator. Works closely with all other front desk and billing support staff to ensure efficiency and optimal delivery of services.

Duties & Responsibilities :

• Greets patients and visitors in a prompt, courteous and helpful manner
• Completes computer system intake at time of arrival
• Checks-out patients, verifies and updates necessary insurance information
• Verifies demographics with patient and obtains patient's initials
• Answers insurance and balance related questions
• Pulls encounter and attaches forms if needed
• Collects from patient as needed
• Puts up the charts on the designated provider rack for MA
• Prints physical therapy schedules for the following day and notes for any first evals
• Assists patients with ambulatory difficulties
• Screens visitors and responds to routine requests for information
• Directs patients to Triage as needed
• Maintains inventory (copies) of forms used at check-in
• Informs patients if there's waiting time delays
• Answers incoming phone calls
• Maintains work area and lobby in neat and orderly manner
• Reconciles payments with batch deposit slip
• Secures petty cash box in designated area
• Follows office scheduling policies
• Utilizes formal channels of communication to report concerns, personal requests and patient issues
• Respects patients' right to privacy and confidentiality
• Maintains an orderly and professional working atmosphere
• Reports to work properly dressed according to the approved dress code
• Adheres to guidelines concerning working hours and break periods
• Understands and follows department's organizational policies and procedures
• Assists center in prioritizing work activities, evaluating effectiveness and modifying activities when necessary
• Meets deadlines for work assignments and informs work status and progress to supervisor
• Communicates and cordially works with other staff to ensure efforts are coordinated and a high quality of service is provided

Skills and Qualifications :

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!