Director of Vision Insurance Services

Onsite Role- Green Bay, WI and Detroit, MI. POSITION SUMMARY : Responsible for leading all strategic and operational aspects of Fielmann USA’s insurance division, Fielmann Vision Insurance d / b / a Single Vision Solutions (SVS). Expand participation in SVS insurance plans, develop new insurance products, lead outbound sales strategy, and deliver a superior experience to members, groups / brokers, and providers. Drive growth by developing broker channels, supporting retail store enrollment efforts, and cultivating employer and affiliate partnerships. DUTIES AND RESPONSIBILITIES : STRATEGIC DIRECTION

• Define and execute the strategic growth plan for Fielmann Vision Insurance, to include increasing plan participation and revenue
• Serve as the key architect of plan design, pricing models, and market positioning to ensure competitive and customer friendly offerings
• Lead product development initiatives, including ancillary programs (e.g., safety eyewear, school grants)
• Identify and pursue new sales opportunities through employer groups, store programs, and external partnerships
• Build and manage a comprehensive broker and agent program, including commission structures, outreach, and onboarding
• Oversee development and distribution of sales collateral, presentations, and standard pricing tools to support sales efforts
• Partner with and support retail leadership to drive in-store enrollment and upsell strategies
• Establish and track enrollment and sales KPIs to guide marketing and outreach initiatives
• Monitor compliance with insurance regulations and company policies
• Act as primary contact for regulatory compliance and operational audits LEADERSHIP & FINANCIAL ACCOUNTABILITY
• Lead the team responsible for both member services and business expansion
• Oversee day-to-day operations including claims, billing, enrollment, credentialing, premium invoicing, and provider services
• Ensure all activities align with applicable state and federal regulations, contract requirements, and internal policies
• Lead resolution of member and provider issues related to coverage, eligibility, and benefit interpretation
• Represent Fielmann Vision Insurance in strategic discussions with brokers, group clients, and regulatory entities (e.g., DIFS, NAVCP, NGL)
• Maintain knowledge of optical industry trends and competitive landscape MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :
• Bachelor’s degree in business administration, healthcare management or related field
• 5+ years of experience in vision insurance or healthcare services
• In-depth knowledge of vision insurance products and industry standards
• Combined vision insurance expertise with strong sales acumen
• Strong leadership and team management skills, with the ability to motivate and inspire others
• Excellent communication and interpersonal skills, with the ability to build relationships and influence performance
• Exceptional organizational and time management skills, with the capacity to prioritize and manage multiple tasks simultaneously
• Strong problem solving and critical thinking skills
• Flexibility and adaptability to work in a fast-paced, dynamic environment
• Strong ability to analyze data and trends including root cause analysis
• Able to speak publicly and present to groups
• Proficiency with MS Office Suite of programs ESSENTIAL FUNCTIONS & WORK REQUIREMENTS :
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to read and write at a high school graduate level
• Able to lift 10 to 20 pounds
• Able to work normal and / or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Employment Type : Full Time Bonus / Commission : No