User Experience Researcher

Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time UX Researcher to join our team onsite in Chicago, IL! We offer a HYBRID work model, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

As a UX Researcher for the shop team, you will utilize your knowledge of human computer interactions and best user research practices to support the concept, prototype, test, and documentation of the preferred user interface. You must recognize where research and testing would be valuable to inform or improve the concepts and coordinate with the team to understand the user’s needs. You will work closely with designers, engineers, strategists, and management to communicate the vision and path forward and be responsible for documenting the preferred experience, creating visual artifacts (reports), and handoff.

JOB RESPONSIBILITIES :

• Translate research and test findings into actionable, prioritized recommendations for UI designs.
• Ability to clarify user, customer, and business needs and translate into concepts for compelling interactions and user experience.
• Communicate with designers on prototype requirements to test and iterate.
• Document key goals, themes, elements, and behaviors that must be implemented by downstream UI teams.
• Create shareable UX artifacts based on the team’s research and activities (such as journey maps, storyboards, and user flows, etc.).
• Document the overall UX strategy (UI, physical attributes, guiding principles, and more) that will be leveraged across all downstream partners.
• Prioritize research needs / backlog based on product roadmap.

EDUCATION & EXPERIENCE REQUIRED :

Bachelor’s degree in human computer interaction, human factors, psychology, or other UX-related field with 5-8 years’ experience in UX Research.

REQUIRED SKILLS :

Ability to quickly pivot with changing requirements and understanding of the product.

Possess a thorough understanding of UI best practices, UI design, and essential graphic design theory.

Experience and proficiency in UI layout, spec, and prototyping tools.

Experience managing multiple projects and deadlines.

Portfolio demonstrating expertise and ability to articulate the process.

Understand research methodologies and experience facilitating research.

Experience integrating user research into product designs and design practices.

Knowledge of user experience best practices, preferably within a corporate environment or B2B environment.

DESIRED SKILLS :

Project management experience.

SOFT SKILLS REQUIRED :

Outstanding communication, organization, time management, and interpersonal skills.

Exceptional data storytelling capability.

Ability to produce results independently as well as collaboratively in a team environment.

BENEFITS :

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

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