Director of Client Success Management
VirtualVocationsAkron, Ohio, United States25 days ago
Job type
- Full-time
Job description
A company is looking for a Director of Client Success Management who will lead customer engagement and lifecycle management strategies.
Key Responsibilities
Define and execute a client success strategy that aligns with company goals
Lead the integration of AI-powered tools to enhance client interactions and streamline operations
Directly manage and develop a team of Client Success professionals to drive accountability and excellence
Required Qualifications
8-10+ years of experience in Client Success or Account Management, with 3-5+ years in a senior leadership role
Proven success in leading client success operations within a SaaS or technology organization
Experience with AI-driven tools and customer success technologies
Deep understanding of the customer lifecycle and operational best practices
Track record of building high-performance teams and delivering measurable outcomes
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Of Client Management • Akron, Ohio, United States
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