Client Success Manager

A company is looking for a Client Success Manager / Client Success Strategist.

Key Responsibilities

Manage client accounts to ensure satisfaction and retention, optimizing onboarding and adoption of services

Conduct data analysis and generate insights to address client needs and support upselling opportunities

Facilitate revenue growth through account renewals and by identifying additional service opportunities

Qualifications & Experience

5+ years in client success, account management, or market research, preferably in a SaaS environment

Ability to analyze data and translate it into strategic business insights

Strong interpersonal skills for building relationships with clients and stakeholders

Experience with CRM systems such as HubSpot or Salesforce

Bachelor's degree in Business, Marketing, or related field; Master's degree preferred