Senior Conflict Resolution Associate/Mediator/Outreach Coordinator

Under the direction of the Director, the Senior Conflict Resolution Associate/Mediator serves as a staff mediator, handling a caseload of conciliation and mediation cases, mentors and supervises Loyola Law students, as appropriate and as assigned, and consults with the Director as necessary on all of the above.

This position’s responsibilities also includes preparation of materials, Requests for Proposals, contract reports (fiscal and program), program monitoring materials, audit materials, in conjunction with and under the direction of the Director.

The Senior Conflict Resolution Associate/Mediator shall assist with the coordination of community outreach to ensure an adequate caseload for the LCCR. The person in this position reports directly to the Director of the LCCR and works closely with the Director. The Senior Conflict Resolution Associate/Mediator position must be flexible and willing to take on other duties as assigned by the Director, and be responsive to all needs of the LCCR clinical program and its non-profit community mediation program.

The Loyola Center for Conflict Resolution is both a law school clinical program and a community mediation program of Loyola Law School (LLS), a non-profit 501(c)(3), ABA accredited, full-time law school, which was established in 1920, and is located in downtown Los Angeles at 919 Albany Street, on Olympic Boulevard. LLS is a part of Loyola Marymount University (LMU). LMU, LLS and the LCCR are committed to community service and non-discrimination.

The LCCR was founded in 1993 specifically to provide community conflict resolution services to Los Angeles (LA) County residents, and to train and mentor Loyola Law School students to provide those services. The LCCR clinical program currently has three live clinics – the Conciliation and Mediation Assistance Clinic (C-MAC), the Dependency Court Mediation Assistance Clinic (DC-MAC) and the Collaborative Law Clinic (C-LAW). The LCCR provides a wide variety of ADR services in English and in Spanish, and in a wide variety of other languages, based on our highly diverse volunteer pool, including but not limited to, mediation, conciliation, facilitation, intake and convening problem assessment, options-counseling, information and referral, and other collateral services.

The LCCR also provides communication skills training and mediation education and training to LA County residents and to law school students, who serve as volunteers. Our main training service goal is to create future community leaders by providing excellent instruction, supervision and mentoring in mediation, conciliation, communication skill sets, problem solving, and conflict resolution, and to instill a community service heart through their training and work for the LCCR. We focus on integrity, ethics and fairness of process. We seek to educate the community in communication skills so they can be better conflict resolvers at home and at work. Our process focuses on bridging relationships and creating understanding in the community, with the goal of a more peaceful society

Position Specific Responsibilities/Accountabilities

Serve as a community mediator, conciliator, facilitator, intake person, conflict resolution trainer and community outreach person.

Prepare outreach materials (with assistance if needed) for self and other mediators.

Travel throughout Los Angeles County to do outreach, intake, and possibly mediate and train in outlying areas of Los Angeles County.

Assist in the preparation of contract reports, data entry, correspondence and specific projects as directed by the Director and/or Assistant Director.

Coordinate outreach, intake and off-site mediations for self and others.

Supervise law students (clinical, work-study, grant.)

Teach students how to utilize the database system and trouble shoot administrative and system problems.

Serve as a Dependency Court Mediator as needed.

Participate in LCCR events, recruitment efforts, and meetings.

Must be flexible to work evenings and weekends.

Perform other related duties as assigned or requested.

The Law School reserves the right to add or change duties at any time.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications:

EDUCATION: Juris Doctorate, and/or member of the California Bar (preferred) and mediation trained under the California Dispute Resolution Programs Act (required). Incumbent is expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.

EXPERIENCE: A minimum of four years experience in mediation or conciliation (community or conciliation experience and services to low-income individuals is preferred), Must have demonstrated experience managing a high-volume caseload processing intake work (mediation or conciliation intake experience is preferred). Strong preference for prior work experience in the public interest sector. Experience working with people who are upset (e.g., crying or angry) preferably in a community and/or court program.

KNOWLEDGE/SKILLS: Bilingual (English/Spanish) fluency preferred. Demonstrated administrative, organizational and leadership skills. Effectively interact with people from diverse backgrounds, cultures and ethnic groups. Able to work collaboratively with students, faculty, staff and administrators, etc. Demonstrated commitment to community service. Ability to work in an office environment with constant interruptions. Exemplary communication skills (both written and oral). Ability to analyze, assess, evaluate, identify, and take the initiative to resolve problems as they arise. Ability to analyze, assess, evaluate, identify problem and take initiative to resolve. Interpretation of applicable laws, policies and principles, etc. Manage multiple tasks simultaneously and meet deadlines, often with competing priorities. Keen attention to detail. Computer competency with Microsoft Office suite, Zoom, and other relevant technology

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, and see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 25 lbs., stoop, kneel, reach high and low, use depth perception.

MENTAL DEMANDS: Mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent calculating, interrupted work, variety of interrelated tasks, sustained concentration, use of reasoning, judgment, resourcefulness, analytical ability, and ingenuity.

#HEJ# #HERC#

Staff Term (Fixed Term)

Salary range

$71,100.00 - $88,900.00 Salary commensurate with education and experience.

Please note that this position may not be eligible for visa sponsorship now or in the future.

Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.)