Bilingual Patient Care Representative (Viatnamese)

Bilingual Vietnamese Patient Services Representative (Psr)

We are seeking a Bilingual Vietnamese Patient Services Representative (PSR)! This role is vital to creating a welcoming and positive experience for our patients. The ideal candidate will be compassionate, detail-oriented, and committed to providing world-class customer service while supporting our patients and clinical care team.

Key Responsibilities :

• Provide exceptional customer service by greeting patients warmly, addressing their needs with care, and maintaining a courteous, professional demeanor at all times.
• Communicate clearly and effectively in both English and Vietnamese, demonstrating cultural awareness and sensitivity in every interaction.
• Answer and manage multi-line phone systems, scheduling both new and return patient appointments accurately and efficiently.
• Screen calls, take detailed messages, and route requests for prescription refills or patient concerns to the appropriate provider or nurse.
• Maintain strict confidentiality of patient and staff information in accordance with HIPAA and organizational policies.
• Collaborate effectively with patients, clinical staff, and the general public to ensure a smooth flow of daily operations.
• Demonstrate proficiency in medical terminology to support accurate communication and scheduling.
• Learn and utilize computerized systems for scheduling, patient records, and other administrative tasks.
• Stay organized and manage time effectively to complete tasks efficiently with minimal supervision.
• Assist with additional administrative duties as needed to support the clinics success.

Qualifications :

Why Join Us?