Financial Customer Care

Job Description

Job Description

JOB DESCRIPTION

Position : Financial Care Specialist

Location : 15001 NW 79 CT Miami Lakes, FL 33016

Terms : Full-time ; Minimum of 6 months customer service experience required

Pay : $17 / hr.

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist incoming calls from customers regarding various services including but not limited to credit / debit card issues, account balances, fund transfers, check deposits and transaction disputes
• Adhere to call disclosure and verification processes
• Continually maintain working knowledge of company products, services, and promotions
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary and accurately
• Upsell current customers on new or enhanced services
• Investigate account-related issues and determine appropriate actions to achieve resolution
• Coordinate effectively with other departments as needed to resolve customer issues
• Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates.

QUALIFICATIONS

Qualifications

Work Environment

Physical Demands

Benefits

Next Steps

#AloricaJobs #MiamiDade #JobSearch

DISCLAIMER : The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.