WFS Administrative & Payee Support Specialist

Job Posting

Job posted by Idaho Works. This entry-level position provides support to Workforce & Family Services (WFS) programs. Tasks include first point of contact for homeless inquiries / appointments; appointment scheduling; and customer service for internal & external consumers. Provide administrative representative payee services, ensuring funds are distributed correctly & records are properly maintained. Must pass background. Education & / or experience : High school diploma or general education degree (GED); or one to three months related experience & / or training; or equivalent combination of education & experience. Essential duties include providing information regarding eligibility & program services for WFS programs to both phone & face-to-face inquiries, operating office equipment & use computers for spreadsheets, word processing, database management, & other applications, greeting & directing visitors / participants & inquiry phone calls to appropriate staff, reviewing participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure, providing services within scope of work, as directed by supervisors, establishing & maintaining good working relationships with participants, referring agencies, & other program partners, staying informed of all state & federal laws affecting the organization & the people it serves, distributing funds in accordance with representative payee plan in order to accommodate the primary needs of housing, essential needs, & secondary personal needs, with remaining funds dispersed to the clients on a needs basis, conducting intake interviews with new clients, completing necessary paperwork, maintaining a file on each payee containing representative payee information forms, agreement forms, expenditure forms, & other pertinent information, maintaining & tallying check register for each client file, providing Accounting department with accurate records at the end of each month, preparing & distributing checks to each client, keeping accurate records of all checks received & all checks issued to clients, contacting creditors (utility companies, medical services, l&lords, etc.) to set up payment plans for payees, assisting with the Social Security Administration reports, detailing how payees' funds were distributed over a specified period of time, communicating with other agencies providing information when needed to assist the client to procure energy assistance & other available community assistance, not contributing to or creating a real or perceived conflict of interest surrounding clients or client accounts, adhering to HIPAA regulations, company policies, & procedures regarding the same, working collaboratively with WFS to provide participant services, following all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property, properly wearing & maintaining all required Personal Protective Equipment (PPE), maintaining agency confidentiality, complying with & promoting good safety practices, maintaining an orderly work area, complying with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA), and other duties as assigned.