Manager, Customer Operations

Join to apply for the Operations Manager role at Mobile Communications America

Join to apply for the Operations Manager role at Mobile Communications America

Mobile Communications America provided pay range

This range is provided by Mobile Communications America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00 / yr - $90,000.00 / yr

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Operations Manager local to Maryland or Virginia area to support our fast-growing MSS (Voice) division.

MCA seeks team members who share our values : service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING :

• Lead and develop team members across multiple locations.
• Drive continuous improvements and process optimization.
• Manage KPIs and operational reporting.
• Oversee daily operations to ensure efficiency and effectiveness.
• Collaborate across-functionally (Sales, Service, Finance).
• Oversee the efficient use of resources.
• Identify opportunities, enhance customer service, improve and maintain processes.
• Collaborate with other Operations Managers.
• Perform other duties as assigned.

WHAT YOU WILL BRING TO THE TEAM :

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS :

The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat / cold, wet / humid, and dry / arid conditions), and working conditions are typical of a construction environment.

TRAVEL REQUIREMENTS :

Travel as necessary to support company and customer needs.

DIRECT REPORTS : Yes, direct reports

Who We Are

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA / DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

What We Believe

We are better together through the MCA Way : living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE : The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Telecommunications

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