Adjustment Counselor I (Collections)

Overview

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly-a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

The purpose of the Adjustment Counselor I is to collect on assigned delinquent accounts to minimize losses to the credit union and to assist members in meeting their financial obligations. This position is an entry level position and is responsible for the cost management related to the assigned delinquent accounts and the collection of delinquent loans, credit cards and negative checking balances to mitigate loss. Some creativity, data analysis and problem-solving skills are required to effectively solve collection issues.

The Adjustment Counselor I demonstrates teamwork and assists the department with other assignments as requested. This position has moderate supervision of work and determines collectability of assigned accounts, performs outbound / inbound communication with members in an attempt to collect the debt, records accurate and thorough collection records and follows-up with members regarding payment arrangements. This role provides recommendations to management regarding repossessions, sale of collateral and charge-offs, maintains delinquent loan files, works cooperatively with team members to accomplish work, performs account adjustments, suggests loan re-writes and extensions when needed and follows all credit union and departmental policies and procedures.

SKILLS

• Excellent communication, interpersonal and persuasion skills
• Advanced analytical and problem-solving skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• In-depth working knowledge of Collection regulatory requirements and laws
• Familiarity with PCs and applicable software
• Decision making requires the ability to choose from options outline in established procedures

COMPETENCIES

WORKING CONDITIONS / PHYSICAL DEMANDS

Qualifications

0-1 years of related experience

Does this position require a valid Drivers License?

No

Education Level

General and business knowledge equivalent to a high school diploma

Certifications

None

About Us

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>

me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions : WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision : WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.

Our Values : WE deliver unparalleled experiences through a culture of WE. WE >

me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Equal Opportunity Employer

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is :

$17.50+ / hr

Certifications

None