Location Manager

Job Description

Job Description

As the Location Manager, you are responsible for directing and leading all aspects of funeral home operations. This includes managing staff, overseeing daily activities, ensuring exceptional service delivery, and maintaining compliance with company policies and industry regulations. The ideal candidate demonstrates strong leadership, organizational, and communication skills, and a passion for providing compassionate service to families.

Essential Functions and Competencies Financial Management

Partner with Market Leadership to develop annual business and operational plans, budgets, and revenue goals.

Interpret company and market strategies into actionable local plans.

Monitor and manage financial performance, collaborating with the Finance Field Manager to understand trends and ensure goals are met.

Approve expenditures and invoices while maintaining budget control, including managing overtime and repair costs.

Operations Management

Oversee day-to-day operations by setting priorities, delegating workload, and ensuring timely, high-quality service delivery.

Ensure facilities and grounds are clean, well-maintained, and in good working order; budget appropriately for repairs, equipment, and furniture.

Resolve escalated customer issues and ensure all operations comply with regulations, procedures, and policies.

Identify and implement process improvements to increase efficiency and service quality.

Collaborate with Market Leadership, Corporate Departments, and other locations to share resources, ideas, and best practices.

Participate in community and civic organizations to enhance the company’s visibility and reputation.

Support and adapt to change initiatives effectively, maintaining flexibility in evolving work environments.

Funeral Arrangements & Directing

Meet with families to arrange and direct funeral, memorial, and graveside services in a professional and compassionate manner.

Discuss available services, merchandise, and benefits (such as veteran or life insurance benefits).

Confirm authorizations and ensure that all service arrangements meet company standards and client expectations.

May preside over services as needed, ensuring a caring and organized experience for families.

Leadership and People Development

Build and lead a strong, reliable, and motivated team dedicated to service excellence.

Recruit, train, and develop staff; provide ongoing coaching, feedback, and performance evaluations.

Identify developmental needs and provide opportunities for growth and skill enhancement.

Foster a positive, collaborative workplace culture that promotes engagement and minimizes turnover.

Recommend compensation adjustments, promotions, and career advancement opportunities when appropriate.

Model professionalism, integrity, and company values in all interactions with staff, families, and the community.

Represent Legacy Funeral Group positively and uphold company policies and decisions.

Experience and Skills

Minimum five (5) years of funeral industry experience with progressive responsibilities; at least two (2) years in a leadership role.

Strong leadership and interpersonal skills; ability to motivate and guide staff effectively.

Excellent written and verbal communication skills, including public speaking and conflict resolution.

Financial acumen and experience with budgeting, expense control, and business planning.

Proficient in MS Office Suite, HMIS, ADP, and Passare.

Strong organizational, analytical, and problem-solving abilities.

Professional demeanor with cultural sensitivity and emotional intelligence.

Willingness to work evenings and weekends as needed.

Education and Licensing

High school diploma or equivalent required.

Associate's or bachelor’s degree in Funeral Services or Mortuary Science from an accredited program is required.

Active Funeral Director and Embalmer license(s) as required by state / provincial law.

Experience managing budgets and supervising teams preferred.

AAP / EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and / or any other status or condition protected by law, except where a bona fide occupational qualification exists.