Major & Strategic Account Executive - Customer Success Advisor

Customer Success Advisor

Permanent remote role. Candidate can be located anywhere in the U.S. The Customer Success Advisor is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption. Responsibilities include : providing advice and guidance as the Enablon subject matter expert to ensure successful ongoing usage and adoption of the Enablon platform, providing technical acumen to fluently discuss product, subject matter domain, best practices, and strategies to achieve results. The role also functions as a frontline technical resource for Enterprise Account Managers and formal / informal customer questions, develops key relationships in an account to diversify client contact touch points and interaction frequency, and engages with customer support and product management as a customer advocate to ensure speedy resolution of customer issues. Additionally, the Customer Success Advisor acts as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution, serves as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, leads coordination efforts between clients and internal teams to ensure seamless service delivery, and regularly assesses customer satisfaction and implements improvements.

Skills required include experience within the EHS industry, proficiency in nurturing and maintaining deep client relationships, customer advocacy, and engagement within post-sales or professional service environments, ability to perform comprehensive data analysis, expertise in delivering persuasive presentations, skill in facilitating collaboration across multiple teams in a matrixed environment, deep understanding of sales methodologies and practices, and proficiency in addressing and resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention.

Travel requirements include 10-40% percent travel required depending on quarterly cycles & customer needs. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer / business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.