Help Desk Specialist

A company is looking for a Help Desk Specialist responsible for providing first-level support to end-users on hardware, software, and network-related issues.

Key Responsibilities

Respond to teammate support requests via telephone and email

Diagnose and resolve information technology hardware and software issues

Open, escalate, track, and close trouble tickets while promoting end-user satisfaction

Required Qualifications

High school diploma or equivalent with some computer training certification program

Degree in a computer technology field or related fields is preferred

Two plus years of experience and / or training or equivalent combination of education and experience

Strong working knowledge of Microsoft Operating Systems and Office productivity products

Ability to work on multiple assignments with minimal supervision