Oracle Service Cloud Consultant

A company is looking for an Oracle Service Cloud Consultant to lead technical development and solution design within a complex enterprise environment.

Key Responsibilities :

Serve as the senior OSvC developer and technical expert for Oracle Service Cloud solutions

Own the design, development, and deployment of technical features, enhancements, and integrations

Analyze business requirements and recommend scalable, high-performing solutions aligned with best practices

Required Qualifications :

10+ years of experience as an Oracle Service Cloud (OSvC) Developer, including Oracle APIs

Expertise with OSvC components : Agent Desktop, Workspaces & Workflows, CPM, and Knowledge Management

Proficiency developing add-ins and customizations using .NET and JavaScript within the OSvC framework

Strong understanding of Oracle Service Cloud architecture layers and UI / UX (Widget Framework)

Hands-on experience integrating OSvC with COTS platforms and cloud telephony systems