Transportation Counselor (Coordinator)
Woodward West, located in sunny southern California, is a world-class action sports destination and camp. Our employee experience and culture are derived from our main product : FUN. We work, progress, and play in a world of innovative environments. If this sounds like what you are looking for, we'd love to hear from you.
As the Transportation Counselor (Coordinator), your objective is to ensure the safe transport of campers, staff, and VIP guests by leading a team of drivers. The Transportation Counselor (Coordinator) follows the direction of the Guest Experience Manager and ensures all pick up times and drop offs are met in a safe and timely manner. As a Transportation Coordinator, you will schedule, organize, and direct drivers to ensure that deadlines are met. You will also coordinate with medical to ensure that campers and staff are transported to medical facilities if necessary. Outside of your normal duties, you will also be required to help with supply runs, vehicle cleaning / maintenance, and camper departure.
Ultimately, the Transportation Counselor (Coordinator) should be knowledgeable of safe driving practices and team leadership. The Coordinator must be willing to evolve and adapt with the needs of the business. Establish a culture of consistency and excellence to ensure a positive Guest Experience within the Transportation department.
Essential Duties and Responsibilities
Staffing Supervision
- The Transportation Counselor (Coordinator) will excel at giving support and communicating to transportation staff the importance of utilizing tools that allow them to be efficient and ensure procedures and tasks are executed with attention to detail.
- Maintain a positive work environment for transportation staff, camp staff, and guests.
- Assist with ongoing training, support and troubleshooting in a timely manner to allow staff to progress in their task.
Service Excellence
Provide safe and efficient transportation to campers, staff, and VIPs.Serve with a team of drivers to provide around the clock coverage of transportation duties.Provide on-call overnight coverage on a rotational basis for transportation and emergency services.Interact professionally with supervisors, team drivers, campers, parents, staff and VIP's.Attend to unaccompanied minor travel, coordinating with parents and airport staff.Professionally maintain continuous and effective communication with Transportation Coordinator, parents, and medical personnel as directed.Greet campers and guests with enthusiasm and hospitality.Maintain the utmost care to the confidentiality of information.Maintain record and receipt of any authorized camp expenditure.Facilities and Equipment
Maintain safe, clean and professional camp vehicles.Other responsibilities as assigned based on business needs.Personal Attributes
Woodward believes that diverse backgrounds and perspectives can have a positive impact in this role. Here are some of the attributes that can help this position be successful :
Ability to remain calm under pressure and meet deadlines.Ability to work in a fast-paced environment with moderate supervision, agile, and able to pivot quickly.Exhibits initiative, responsibility, and accountability.Strong attention to detail.Comfortable handling confidential information.Successful working in an independent and team environment.Be punctual and prepared to greet and serve guests in a cordial, professional manner with a smile and positive attitude.Staff should dress neatly, modestly, in a professional manner, appropriate for the daily duties and in compliance for health and safety standards.Ability to develop strong relationships with diverse groups of people.Comfortability in interacting with kids aged 7-17.Embodies Powdr's Mission : Deliver memorable experiences.Embodies Powdr's Vision : Inspire every human being with cool experiences in awesome places.Embodies Powdr's Values : Enduring, Responsible, Entrepreneurial, Soulful, and Teamwork.Ways We Play Forever : Through various programs and initiatives we are committed to a healthy environment and encouraging participation in the lifestyle we live for.Preferred Experience / Special Skills
ExperienceMust have customer service experience.High school degree or equivalent preferred.Health and Safety Certifications.Darkness to Light Certification.California Mandated Reporter Certification.NFHS Student Mental Health and Suicide Prevention.Ability to project manage and prioritize multiple tasks at the same time.Ability to collaborate well across functions and departments, to work as part of a team.Strong interpersonal skills. Able to interact effectively with individuals at all levels of the organization.Is creative. Can conceptualize ideas. Can think "outside the box". Has the ability to implement ideas.Proven ability to collaborate well across functions and departments, to work as part of a team.Supervisory Responsibilities
/ - 5 EmployeesBasic / Schedule Requirements
Must successfully-pass a background screening to ensure suitability of contact with minor children and the public, in accordance with Federal, state and local jurisdictions.FBI and DOJ finger printing required.Must be 21 years of age or older.Must pass a Motor Vehicle Records check.Safely drive a 15 passenger van.Physical Capabilities : bend, twist, push, pull, stand, lift 50lbs.Adhere to all workplace safety practices, expectations, and guidelines.Must be comfortable working in an outdoor all-season environment.Ability to work weekends, holidays, evenings year-round.On-site work attendance at Woodward West.Summer Camp Season (June 2nd - August 10th).Preferred 1-week commitment within Summer camp season.Lodging & Food.Three daily meals are provided as part of employment.Staff housing will be provided during employment.Develop a mindset to always help or cross train with all staff and departments.Provide work related references upon request.You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.
If you need assistance with your application, please reach out to hr@woodwardcamp.com.
