HVAC Technical Support SpecialistGENSCO INC • Tacoma, WA, US

HVAC Technical Support Specialist

GENSCO INC • Tacoma, WA, US

8 days ago

Job type

Full-time

Job description

Gensco currently has an amazing opportunity available to join our Technical Services Team as a Technical Support Specialist ! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

This position is on-site, available to be based out of any Gensco branch.

Schedule -Monday-Friday 8 : 30am-5 : 00pm

Full Time

starting pay range $32 - $37 annually based on experience and qualifications

Summary

Perform a broad range of inside administrative and service support for both Customers and Gensco Team Members

Provide inside technical support for equipment sold by Gensco by offering guidance on installation, service, and repair

Provide technical training for our Customers and Gensco Team Members and communicate pertinent factory information as necessary

Education / Experience / Skills

Completion of a 2-year college degree in technical studies or equivalent work experience preferred

5 years of related work experience and excellent knowledge of HVAC industry preferred

Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment

Customer service-oriented approach, respond to requests with a sense of urgency

Strong attention to detail, excellent time management and organizational skills

Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately

Strong presentation skills, excellent written and verbal communication skills

Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, ability to say "no" in a firm but polite manner

Ability to use tact and diplomacy in sensitive situations

Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)

Able to work sitting or standing and to move freely throughout the facility

Able to lift and carry equipment and supplies on a frequent basis

Able to travel as required

About Gensco

Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Gensco's Mission : "Provide all of our Customers with quality products and services the first time, every time, and to provide all Team Membersopportunity and job satisfaction."

Benefits

Comprehensive and competitive benefits package includes :

Healthcare coverage of medical, dental and vision available first of the month following date of hire

Discretionary Profit Sharing

401(k) Retirement Plan

Annual Holidays : 6 Paid Holidays and 2 Paid Floating Holidays

Paid Vacation (Full Time Team Member Accrual : First 12 Months – 40 hours, Year 1-5 - 80 hours)

Tuition reimbursement for 2-year and 4-year degree programs

Life Insurance, Voluntary Supplemental Life Insurance

Long-Term Disability, Voluntary Short-Term Disability

Employee Assistance Program

Gensco is a drug free company and EOE.

If you are interested in joining our winning team, please apply at Gensco.com / Careers

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Technical Support Specialist • Tacoma, WA, US

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