HVAC Service Supervisor

Job Description

Job Description

Be part of something bigger. J&R Herra in Geneva, IL is adding a full-time HVAC Service Supervisor to our team!

About Our Team :

J&R Herra is proud to be a vital part of the Geneva, IL community. Our mission centers around delivering outstanding plumbing, heating, and cooling services, always prioritizing quality and customer satisfaction. We uphold values of integrity, excellence, and innovation, fostering a company culture that encourages professional development and collaboration. When you join J&R Herra, you become a valued member of our family, where your contributions are recognized, and your future is nurtured.

YOUR ROLE AS A HVAC SERVICE SUPERVISOR :

• Train and coach technicians to boost ticket averages, closing rates, and overall revenue.
• Promote sales training and lead generation strategies.
• Conduct weekly and monthly ride-alongs to improve our service processes.
• Follow up on jobs and parts, selling estimates on outstanding work.
• Manage truck inventory and maintain high operational standards for safety and invoicing accuracy.
• Provide expert technical support to technicians on diagnoses, troubleshooting, and repairs.
• Develop a high-performance culture of growth and excellence.
• Manage recruiting, retention, and employee development.
• Work with vendors and warehouse staff to recommend and procure parts for jobs and stock.
• Resolve escalated customer concerns to ensure 100% satisfaction.

WHAT WE OFFER :

DO YOU MEET THESE REQUIREMENTS?

Meet the qualifications listed above? Then hit apply - we're ready for you! Our initial application for the HVAC Service Supervisor role is quick and easy, taking only 3 minutes, and is a mobile-friendly process.

Must have the ability to pass a background check and drug screening test.