Support Engineer I
Alliance Technical GroupPensacola, FL, United States2 days ago
Job type
- Full-time
Job descriptionBachelor's degree preferred (associate degree acceptable). 3-5 years of experience in customer service or technical support (software support experience is a plus). Ability to install, configure, maintain, and troubleshoot complex software products is a strong advantage. Excellent communication skills, including the ability to convey technical information clearly and handle urgent situations professionally. Ability to work collaboratively in a fast-paced environment. Proven track record as a top performer and team player-humble, hungry, and people-smart. Casual Work Environment Medical, Dental, and Vision Insurance Flexible Spending Accounts 401(K) Plan with Competitive Match Continuing Education and Tuition Assistance Employer-Sponsored Disability Benefits Life Insurance Employee Assistance Program (EAP) Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st) Profit Sharing or Individual Bonus Programs Referral Program Per Diem & Paid Travel Employee Discount Hub Relocation assistance is not available for this position.
Description
Support Engineer I
Location : Austin, TX or Pensacola, FL
About Us
Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide. We are committed to delivering innovative solutions and exceptional customer support.
We are seeking a Support Engineer I to join our team and help ensure our customers receive top-tier technical assistance and service.
What You'll Do
As a System Support Engineer , you will :
- Respond to inbound phone calls, online chats, and email requests for customer support.
- Troubleshoot and resolve technical issues by replicating problems, isolating root causes, identifying and testing solutions, and guiding customers through implementation.
- Document and track support cases throughout their lifecycle.
- Prioritize and manage your workload to meet customer support goals.
- Keep customers informed of progress and resolution steps.
- Contribute to the knowledge base by documenting solutions to common issues.
- Report product enhancement requests or defects to the appropriate internal teams.
- Communicate updates, bug fixes, and new product enhancements to customers.
- Participate in webinars and user group presentations.
What You'll Need
What We Offer
Additional Information
In compliance with applicable Pay Transparency laws, Alliance Technical Group provides a range of compensation for job postings within locations that have these requirements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. The pay range for this role is $55,000-65,000.
Alliance Technical Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Create a job alert for this search
Support Engineer • Pensacola, FL, United States
Related jobs
Test Engineer II (Pensacola, FL area) Qualifications and Skills : •Bachelor's degree in Electrical Engineering, Computer Engineering, Aerospace Engineering, or a related field.Experience writing pro...Show moreLast updated: 30+ days ago
Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show moreLast updated: 16 days ago
As a seasonal support driver, you'll deliver packages to communities and businesses in the comfort of your own vehicle.This is a friendly, physically active role, so you'll need to enjoy fast-paced...Show moreLast updated: 24 days ago
Cprime brings business into a new lightilluminating possibilities that once seemed hidden.For more than two decades, we've partnered with 2,500+ organizations worldwide, including over 300 of the F...Show moreLast updated: 12 hours ago
This is combined with highly competitive : .T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork).You don't often see values like these in most corporate statements, but Ace...Show moreLast updated: 30+ days ago
We are seeking a referral and would appreciate your assistance.Do you know of a Physician seeking a full-time position in one of these locations?.
We are not accepting Visa Candidates - Reference : S...Show moreLast updated: 30+ days ago
Milton Hershey School (MHS) is one of the world's best private schools, where students in pre-K through 12th grade from disadvantaged backgrounds receive an exceptional career-focused education wit...Show moreLast updated: 21 hours ago
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
Our products include the Visual Collaboration Suite ...Show moreLast updated: 12 hours ago
Owning a home is a foundational part of building financial security and wealth in America.However, the tools and technology that support homeownership are antiquated, dependent on things like fax m...Show moreLast updated: 12 hours ago
Looking for a new CT Tech job? My name is Leah and I'm a healthcare recruiter, I'm here to help!.I have a CT Tech role available near Navarre, Florida!.
Shift : Discussed during interview.Ful...Show moreLast updated: 30+ days ago
Director Of Support And Customer Success.This role is part of our Prerender team, one of our largest brands at saas.Prerender, is a dynamic rendering SaaS software, which operates within the saas.S...Show moreLast updated: 1 day ago
Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabili...Show moreLast updated: 30+ days ago
Industrial, Manufacturing, Automation Industrial Engineering.Show moreLast updated: 22 days ago
Qualifications and Skills : Bachelor’s degree in Manufacturing Engineering, Industrial Engineering, Mechanical Engineering, or a related field.
Advanced degrees may be preferred.Previous experience i...Show moreLast updated: 1 day ago
ResMed is a global leader in digital health and cloud-connected medical devices that transform care for people outside the hospital.
With one of the largest actionable datasets in the industry, we o...Show moreLast updated: 12 hours ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
Client Solution Architects (CSA) is currently seeking an Operations Support Technician to support our Navy client located in Pensacola, FL.
The position will support the Navy Education Training Comm...Show moreLast updated: 3 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
- Promoted
Test Engineer II (FL)
GCR Professional ServicesGulf Breeze, FL, USFull-time
- Promoted
Customer Service Associate
WalmartRobertsdale, AL, USAFull-time
- Promoted
Seasonal Support Driver
Alabama StaffingRobertsdale, AL, USPart-time +1
- Promoted
- New!
Solutions Advisory Lead
CprimePensacola, FL, USFull-time
- Promoted
Warehouse Specialist
Ace Hardware CorporationLoxley, AL, USFull-time
- Promoted
MD / Internal Medicine Job in Foley, Alabama / Permanent
Physician Providers Mgmt. Corp.Foley, AL, USFull-time +1
- Promoted
- New!
Youth Development Specialist - Relocation to Hershey, PA Required
Milton Hershey SchoolMilton, FL, United StatesFull-time
- Promoted
- New!
Billing Support Specialist
Lucid SoftwarePensacola, FL, USFull-time
- Promoted
- New!
Support Manager
VestaPensacola, FL, USFull-time
- Promoted
CT Technologist or CT Tech in Florida
KA Recruiting Inc.Navarre, FL, USFull-time +1
- Promoted
Director of Support and Customer Success
saas.groupPensacola, FL, USFull-time
- Promoted
Senior Software Engineer
ShuvelPensacola, Florida, United StatesFull-time
- Promoted
Automation Engineer
ProKatchersPensacola, FL, USFull-time
- Promoted
Manufacturing Engineer II
JMD Technologies Inc.Gulf Breeze, FL, United StatesFull-time
- Promoted
- New!
Customer Support Associate Residential Care Software (MatrixCare)
MatrixCarePensacola, FL, USFull-time
- Promoted
Customer Service Associate I
Family DollarMilton, FL, USFull-time
- Promoted
Operations Support Technician
Client Solution ArchitectsPensacola, FL, United StatesFull-time
- Promoted
Customer Service Associate I
Dollar TreeMilton, FL, USFull-time