Job Summary
We are seeking a dedicated Patient Service Technician to join our team. In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and / or caregiver on the safe use and maintenance of the delivered item. In the State of WA this position pays between $19 / hr-$24 / hr depending on related experience
Essential Job Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
- Adheres to company policies and procedures in regards to using personnel protective safety equipment and services
- Assists in resolving customer equipment problems under emergency conditions
- Assists with implementation of quality improvement programs to meet company and JCAHO standards
- Assumes on-call responsibilities during non-business hours in accordance with company policy
- Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle’s safe operations
- Completes shipping papers when transporting hazardous materials in accordance to Rotech policy and procedures
- Completes written patient visit reports following setup and follow-up visits per company policy
- Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
- Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
- Develops basic reimbursement knowledge, completely documents all information
- Develops technical knowledge, as appropriate, of the HME or respiratory products
- Maintains assigned company vehicle in a clean and safe working condition
- Maintains delivery activity database
- Maintains home oxygen systems in patients’ homes per company policy
- Manages territory to reach service goals and delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
- Prepares and maintains written company records to include invoices, work orders, manifests and logs
- Processes all orders and required paperwork in a timely and accurate manner
- Reports equipment hazards and / or product incidents as required in accordance with company policies
- Performs other duties as assigned
Travel
Travel via company vehicle required to patient’s homes for set-ups and reoccurring deliveryQualifications
Employment is contingent on
Background investigation (company-wide)Drug screen (when applicable for the position)Valid driver’s license in state of residence with a clean driving record (when applicable for the position)Required Education and / or Experience
High school diploma or GED equivalent, requiredPreferred Education and / or Experience
Experience with medical equipment, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and Competencies
Accurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical Abilities
Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and / or tabletMechanically inclined for the repair and troubleshooting of equipmentSuccessfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargoUnderstands use of all applicable home respiratory equipment and suppliesPhysical Demands
Lift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and / or tablet and paperworkRequires lifting (minimum of 65 pounds) and transporting of patient equipmentRequires contact with patients and equipment with potential exposure to contagious pathogensRequires driving a company vehicle for the majority of the workdayRequired to comply with Rotech Respiratory Protection & N95 Mask Fit Testing PolicyMedical Evaluation and Fit Testing Compliance in a timely manner Annual Recertification Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelinesRotech Information
Benefits
Generous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)401kMedical, Prescription, Dental and VisionHSA and FSA / Dependent Care FSALife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations