Service Desk Level 1 Lead

At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week , leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together!

Our Vision for this Role

The Service Desk I Lead serves as the operational bridge between the Service Desk team and Supervisors. This role ensures daily workflow continuity by coordinating communication, delegating tasks appropriately between SD I and SD II agents, and facilitating smooth escalation handling. The Lead plays a key part in maintaining awareness of ongoing issues and ensuring efficient information flow across the department.

What We Will Accomplish Together

Shift Attendance and Notifications

• Arrive promptly for your shift, clocked in and ready to work.
• If unable to attend work, notify your Supervisor and Michael Armbrust at least 30 minutes prior to the start of your shift.
• Notify leadership immediately if you will be late logging in or arriving to the office.

Delegation and Coordination

Call Queue Management

Multi-Store Issue Policy

Leadership Email Management

Meetings and Policy Awareness

Leadership Integration and Professional Conduct

Feedback and Coaching Participation

Additional Responsibilities

What You Have

Why Work For Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us :

The Flynn Group is an Equal Opportunity Employer