Quality Assurance Manager
Follows policies, procedures, and methods to evaluate and improve the quality of products, materials, components and / or operations. Follows and / or develops, assures and maintains the quality of products and processes through standard procedures & systems (e.g., ISO 9001 : 2000, ISO 14000 & AS9100 standards), quality audits / review process, etc. Responsibilities are within the Quality Assurance Methods Function as a generalist or in a combination of Disciplines.
General Profile
- Manages professional employees and / or supervisors
- Must have at least one professional expert or one supervisor as a direct report
- Has accountability for the performance and results of a team within own area of specialty
- Adapts departmental plans and priorities to address resource and operational challenges
- Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager
- Provides technical guidance to employees, colleagues and / or customers
- Consistent exercise of discretion & judgment
Essential Functions
Manages programs and activities within the quality assurance functions of an organization.Supervises audit or inspection processes meant to monitor compliance with established quality standards.Administers policies and programs ensuring that organizational products and processes meet established quality standards.Participates in the development, implementation, and administration of an organizational quality management system and monitors progress against strategic quality-related goals.Manages the work of a team of analysts that collect data identifying potential quality failures, evaluate quality of raw materials or components, in-progress goods, processes or operations, and implement and measure the impact of corrective actions.Solicits internal and external feedback with the goal of continuously improving processes or products.Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR & Senior Leadership.Required Qualifications
Required education and experience : Associate's Degree and 7-8 years' experience OR Equivalent Combination of Relevant Education & / or ExperienceCritical professional related technical skills; computer skills : Proficient in Microsoft Office (Excel, Word, PowerPoint)Preferred Qualifications
Preferred education and experience : Bachelor's DegreeDiscipline / Major : Quality Management, Engineering or Business degree preferredKnowledge, skills & abilities : Ability to work as part of a team. Management skills. Problem / situation analysis. Oral and written communication skills. Ability to build collaborative relationships. Analytical thinking skills. Judgement.Physical Requirements
Must be able to remain in a stationary position at a desk and / or computer for extended periods of time.The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.