IT Business Analyst

The Bank IT Systems Analyst is responsible for providing support to assigned business units in assessing needs for new or enhanced software. Will use knowledge of existing department responsibilities and job functions to analyze technology/software usage to ensure department is optimizing current technology/software. Responsible for project management for any implementation of new or enhancement of existing technology. This position is in-office and works out of our headquarters in Glens Falls, New York.

Essential Job Functions:

> Work with the applicable business units, such as but not limited to Loan and Mortgage Origination, Deposit Operations, Branches, and Branch Operations, to identify, recommend and implement areas of improvement for automated workflow and procedures.

> Perform project management for implementation of new technology and/or enhancement of existing technology.

> Report project and status updates to management; provide ongoing support for various software applications such as nCino, Encompass, Finastra, FIS Suite, including Teller Capture, ARCA, and ATM Set Up

> Work with vendors on performance issues, support tickets, enhancements, upgrades, and upcoming releases.

> Review and analyze existing technology to determine needs; eliminate software/applications not in use. Work to optimize underutilized software/applications.

> Identify training opportunities within business unit to ensure proficient use of Company systems. Evaluate and ensure systems utilization is as designed.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> Bachelor’s Degree in related field or equivalent experience required; advanced degree or relevant certifications preferred

> 6+ years of experience in banking or financial institution required; supervisory or management experience a plus

Skills/Knowledge:

> Excellent stakeholder management skills with the ability to build effective working relationships with both internal and external stakeholders

> Experience working in a team-oriented, collaborative, and customer centric environment.

> Demonstrated skill in identifying, analyzing, and providing resolution to problems

> Working knowledge of banking functional/business units

> Proven project management skills; must be able to manage multiple priorities and bring projects to completion within required timeframe

> Solid analytical and interpersonal skills; ability to relate complex material in user-friendly manner

> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors

> Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint

Physical Demands

> Must be able to sit for prolonged periods of time and walk/stand for periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 25 lbs and/or crawl under desks or equipment

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $62,500.00 - $72,000.00 annually commensurate with experience and education. Additional compensation may be earned through the Company’s incentive and annual bonus programs, subject to individual and company performance.

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