Total Rewards Professional

JOB OVERVIEW :

This position is responsible for providing exceptional service and support directly to employees and restaurant managers to enable access to and use / understanding of reward programs at Darden. The position requires a complete understanding of all reward programs (wages, salary, bonus, equity, health & welfare programs, retirement & savings plans, and voluntary benefit programs), processes that deliver these programs, and tools that provide employees and people leaders access to information / education about these programs.

ROLES AND RESPONSIBILITIES :

• Answer inquiries (phone, e-mail, fax) from employees and people leaders about their reward programs, exhibiting a breadth and depth of knowledge to enable first contact resolution for 80% of all inquiries
• Assess the situation / evaluate the nature of the inquiry through appropriate questions and by assessing information in multiple Darden and third party systems
• Use judgment to determine appropriate resolution or need to escalate
• Make necessary changes to records in appropriate systems
• Document the nature and resolution of the contact in the call tracking system (HR Acuity); Resolve and close short form contacts; Route long form issues to Admin team as appropriate for processing
• At the point of contact, educate employees and people leaders on the nature of their reward programs, how to maximize the value derived from these programs and on the tools available to support their understanding / use of the them

REQUIRED TECHNICAL SKILLS :

REQUIRED EDUCATION :

OTHER KEY QUALIFICATIONS :

PREFERRED SKILLS AND EXPERIENCE :

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