System Support Specialist

Overview

System Support Specialist Contract Length : 12-18+ months Location : Austin, TX (Hybrid 2 days / week onsite)

Our client is looking for a dynamic, energetic System Support Specialist who welcomes all tasks with a smile and a positive attitude. The ideal consultant will enjoy the challenge of working on multiple projects with minimal supervision and have the ability to successfully use initiative and independent judgment in a fast-paced environment.

Responsibilities

• Triage service desk tickets using ServiceNow
• Respond to requests or escalate as appropriate
• Install, maintain, and provide technical support for users
• Perform hardware, software, and applications support and preventative maintenance
• Handle department software installs, such as Timetrade, Grammarly, etc.
• Ensure accurate reporting of incidents or events along with documented procedures
• Manage IT inventory (hardware and some software licenses)
• Manage mobile devices (primarily department-issued cell phones or laptops with O365)
• Manage hardware device upgrades (cell phone upgrades, periodic laptop refreshes, Xerox printers etc.)
• Work with customers and purchasing to identify solutions and obtain quotes for new solutions
• Procure IT hardware and software
• Responsible for inventory management and record keeping
• Create knowledge base articles and documentation of internal processes

Qualifications

Genius Road, LLC is proud to be a Certified Womens Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

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