Restaurant Host / Cashier

Company Overview :

• Boost your career here at the new   Margaritaville Resort of Cape Cod .
• Join our team for a journey filled with island fun, and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.
• Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise.
• We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day.
• We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark.  Job Summary Restaurant Host / Cashier Responsible for greeting and seating guests, checking identification (if necessary), cashing meal checks in the point-of-sale system, controlling traffic flow, maintaining guest areas for cleanliness, and upholding Margaritaville brand standards.
• The following list is not exclusive or all-inclusive.
• Other duties may be assigned.
• Essential Duties and Responsibilities Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
• Use point of sale (POS) systems to process payments, including cash, credit cards, and discounts, providing change and receipts where necessary.
• Assists with placing to-go orders and cashing server checks for guests.
• Provides information and conversation while guests are waiting and seated.
• Introduces guests to their server.
• Accommodates guests with special requests.
• Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
• Provides specific item suggestions and information about the establishment.
• Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
• Directs guests to the proper holding / waiting area.
• Coordinates the orderly movement of guests within the food service area with the utilization of a table management system.
• Know table numbers, seating floor plans, and server / busser assignments.
• Communicates effectively with all guests, co-workers, and management.
• Maintains organization of host stand and keeps supplies stocked.
• Answers telephone calls and related questions.
• Maintains cleanliness around the front facade of the building and guest restrooms; always keeps the venue clean and free of litter.
• Completes all opening, running, and closing duties as assigned.
• Maintains a high level of knowledge regarding the company’s products and happenings and communicates appropriately to guests; establishes rapport with all guests through name recognition.
• Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
• Adheres to responsible alcohol service established by company policy.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.
• Education and Experience High school degree or GED preferred.
• One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
• Good written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.  Good judgment and decision-making abilities.
• The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families :