Process Automation Engineer

Are you excited by the challenge of automating business processes to help drive impactful, enterprise-wide change? We're looking for a Process Automation Engineer with a growth mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you're passionate about improving efficiency and building scalable solutions, we'd love to hear from you!

At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone - with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $81,900 - $116,500, and for Eastern Washington varies between $71,411 - $115,850. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following : The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Define and translate business needs into clear specifications, future-state process designs, and functional expectations
• Conduct customer interviews and analyze current operations to identify inefficiencies, gaps, and opportunities for automation
• Create process maps and task flows aligned with business logic.
• Use standard automation methods such as variables, loops, and conditions to build reliable and scalable workflows
• Monitor queues, schedules, and system performance to ensure efficiency, meet demand, and minimize downtime
• Build and manage RPA bots that integrate with platforms such as Salesforce, K2, and other systems using APIs, middleware, or custom scripts
• Manage workstreams, sprints, and user stories, resolve blockers, and support the rollout of new systems and updates
• Write and maintain clear documentation, including specifications and SOPs, to support code sustainability and efficient workflow operations.
• Conduct testing, debugging, and validation of automation logic by creating test plans, resolving production issues, and continuously optimizing for system reliability and availability.
• Ensure automation solutions align with organizational policies, regulatory standards, and security requirements
• Collaborate with System Engineers to support server performance, configuration, and infrastructure reliability for automation platforms

Experience, skills, and education do you need to have to succeed in the position : The requirements listed below are representative of the knowledge, skill, and / or ability required to successfully perform the essential functions of the position.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.