Administrative Assistant

Administrative Assistant (Service Coordinator)

Location : Ashburn, VA

Pay Range : $24-29

Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated. Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.

Responsibilities

• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to manage schedule.
• Assist with the management and recording of non-productive technician time.

Qualifications

HS Diploma or GED Equivalent are required; associate or bachelor's Degrees are desired. 3+ years of experience in Administration / Service Coordinator roles. Familiar with a manufacturing or industrial environment is preferable. Must be able to pass a drug screening and criminal background check. Must be local to Ashburn, VA and able to commute to the job site. Experience attending and performing tasks assigned in DBMs. Experience tracking and monitoring KPIs and delivering relevant findings to the team.

Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.