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Automotive Service Advisor Estimator Customer Service Weekends Off North Katy
Automotive Service Advisor Estimator Customer Service Weekends Off North KatyChristian Brothers Automotive • Katy, TX, US
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Automotive Service Advisor Estimator Customer Service Weekends Off North Katy

Automotive Service Advisor Estimator Customer Service Weekends Off North Katy

Christian Brothers Automotive • Katy, TX, US
18 hours ago
Job type
  • Full-time
Job description

Job Title

Automotive Service Advisor / Estimator

Location

3838 North Fry Rd, Katy, TX, 77449

Job Overview

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Primary Responsibilities

  • Build / Edit Digital Vehicle Inspections and Estimates
  • Thoroughly Source Parts and Building Estimates
  • Accurately Update Job Board Promise Times & Job Status Categories
  • Communicate with Techs Regarding Inspections and Proposed Repairs
  • Communicate with Vendors Regarding Parts
  • Front-end Parts Reconciliation (receiving and returning)
  • Prepare Phone Estimates
  • Shuttle customers as needed in CBA branded vehicle
  • Greet every customer that enters our facility with hospitality and respect

Secondary Responsibilities

  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the customer
  • Directs, coordinates, and participates in performing customer service activities
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed.
  • Stay out of their personal phone and stay focus on the job at hand.
  • Other duties as assigned.

    • Qualifications

  • 3+ years of Experience in an Automotive Customer Service role or Automotive Service Write / Advisor / Sales role
  • Upbeat and positive personality
  • Ability to handle stress and stressful situations
  • Current driver's licenses
  • Driving record acceptable to our current insurance carrier
  • Proficiency in Windows based computer software and automotive store applications

    • Physical Requirements

  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment

    • Additional Information

    Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

    Employment Information

    This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

    Equal Opportunity & At-Will Statement

    All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice \"At-will\" employment practices.

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