Customer Renewal Manager

A company is looking for a Customer Renewal Manager to provide end-to-end renewal execution support.

Key Responsibilities

Provide end-to-end renewal execution support and maintain knowledge of commercial negotiation and product portfolio

Collaborate with internal teams to ensure data integrity of renewal opportunities and manage transactional steps related to renewals

Provide management with regular updates on complex issues and forecasted attrition

Required Qualifications

Bachelor's degree or equivalent experience

3+ years in a customer-facing role with experience in managing SaaS subscription renewals

Proven commercial negotiation experience and ability to meet renewal revenue goals

Experience in forecasting and ability to work through multiple commercial software systems

Highly organized with a process-oriented approach