Desktop Support Level 2

Job Title : Desktop Support Engineer

Location : 28 Liberty St., New York, NY 10003- Onsite (X days / week)

Duration : Long Term Contract

Job Description :

Key Responsibilities :

• Diagnose, resolve, and follow up on user computing issues.
• Provide LX technical support (desk-side, remote, or phone-based).
• Handle new hire device setup and imaging.
• Manage device inventory and asset tracking.
• Utilize ticketing systems such as ServiceNow to manage incidents and requests.
• Troubleshoot Office X6X applications, VPN connectivity, and mobile device issues.
• Adhere to compliance standards and documentation processes.
• Work extended hours or weekends when necessary.

Must-Have Skills :

Preferred Qualifications :