Client Account Coordinator

Emerald Edge , a marketing firm that believes every client deserves a red-carpet experience, is thrilled to welcome a Client Account Coordinator in Charlotte to our AT&T Fiber team. The Client Account Coordinator coordinates the behind-the-scenes magic of smooth activations and perfect paperwork, ensuring families feel supported, informed, and excited about their new connection.

As a Client Account Coordinator, you will achieve proficiency in AT&T Fiber's product landscape and account provisioning systems. The Client Account Coordinator will handle client communications with warmth, maintain detailed onboarding records, and ensure every activation is seamless, making their organized approach the cohesive force behind our operations.

Role Requirements for a Client Account Coordinator

Coordinate outreach efforts across assigned residential and commercial territories, supporting AT&T Fiber service activations through structured engagement workflows.

Manage client onboarding by overseeing documentation, provisioning updates, and activation readiness using AT&T’s internal systems.

Track account progress through CRM platforms to ensure pipeline visibility, timely follow-ups, and accurate campaign reporting.

Collaborate with internal teams to align service delivery benchmarks, resolve onboarding gaps, and maintain activation velocity.

Prepare client-facing materials, update activation schedules, and verify documentation accuracy to support seamless service deployment.

Monitor territory performance and share actionable insights to refine outreach strategy, improve client satisfaction, and support retention goals.