Executive & Lab IT Support EngineerTekgence Inc • Redmond, WA, US

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Executive & Lab IT Support Engineer

Tekgence Inc • Redmond, WA, US

6 days ago

Job type

Full-time

Job description

Job Description

Title-Executive & Lab IT Support Engineer

Location : Redmond, WA (onsite Mon-Fri normal business hours, limited hybrid flexibility)

Duration : 6+ months (possible extensions)

Role Summary :

Objective : This role will ensure friction-free

executive experiences

, unblock engineering workflows, and maintain compliance in sensitive lab environments

Scope :

VIP support for two CVPs and their staff
Specialized engineering workflow support for specialized team
Lab system and visitor workflow support Key Requirements :
Proven VIP / Executive IT support experience
Familiarity with render-farm workflows and PLM systems (e.g., Windchill) with GPU workloads
Hands-on device provisioning, cert-based authentication, Intune / MDE / EPM
Prior experience in controlled lab environments with EHS compliance Day-to-Day Activities :

Systems & server support

Set up, configure, and maintain servers used by the QuAD team

Perform regular system health checks, backups, and performance tuning

Pull back files and footage from ‘cold-storage’ as needed

Implement automated cleanup routines and asset archiving processes

Ensure secure access and uptime for creative tools and shared resources (ie, enable ease of collab with engineering files on Windchill)

Ensure systems are scalable for future XR / interactive module workloads

Surface Hub & hardware support

Serve as the primary technical lead and point of contact for all Surface Hub hardware / presentation needs

Proactively test new firmware and collaboration features to support evolving team needs

Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals

Maintain inventory and coordinate with procurement for new hardware needs

Ensure devices are updated, secure, and ready for creative collaboration

User account / device management / IT onboarding contact

Serve as the primary user account holder on shared devices across the internal program

Regularly audit device access and update policies to align with enterprise and program security standards

Manage user provisioning, permissions, and access control

Support device imaging, updates, and lifecycle management

Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)

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It Support Engineer • Redmond, WA, US

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