Temporary Desktop Support Technician - 20 to 40 hours per week

Job Description

Job Description

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role :

We are looking for a Temporary Desktop Support Technician to help us as we bring on new employees during our busy season.  You will play a pivotal role in ensuring the smooth functioning of our IT infrastructure. Your responsibilities will span various aspects of IT support, including tier-1 IT support as required for local and remote users including ticket handling, application and SaaS support, hardware inventory management, and licensing compliance.  Your diverse skill set, and experience will be crucial in providing on-site support to our team in our Minneapolis office five days a week.

This is a temporary position that will begin as soon as possible and last through April, 2026.  Pay for this position is $22 / hour.

You will :

• Primarily work Level 1 support tickets.
• Manage and support Windows, Chrome, and Mac hardware and software, including laptops, peripherals, applications, printers and networking.
• Provide on-site and remote technical support to end-users, addressing hardware, software, and network-related issues.
• Handle IT tickets and incidents, prioritize tasks, and resolve or escalate as needed to meet service-level agreements.
• Support and troubleshoot applications used within the company, including SaaS solutions.
• Oversee hardware inventory in the office and ensure accurate records.
• Coordinate the shipping and receiving of IT equipment, ensuring secure and timely deliveries.
• Assist in the setup and configuration of new Windows and Mac laptops with the necessary software and updates.
• Stay current with Chrome, Windows and Mac hardware and OS advancements, SaaS applications, and best practices.
• Support and manage cloud services for email, calendar and file sharing (Google Apps).
• Collaborate with cross-functional teams to ensure smooth IT operations and foster a productive work environment.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring :

Extra credit :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.