TxDMV - Metal Plates Specialist

Program Specialist I

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs routine (journey-level) consultative services and technical assistance work for the Texas Department of Motor Vehicles (TxDMV), Motor Vehicle Division (MVD). Work involves assisting with implementing and supporting MVDs metal plate and sticker program and providing consultative services and technical assistance to program staff and the public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Essential Duties

• Interprets and applies Texas statutes and TxDMV Board rules related to metal plates and stickers issued to MVD license holders.
• Serves as primary customer service point of contact for license holders, external customers, and internal TxDMV staff. Researches information needed for inquiries and responds to the customer via telephone or email with courtesy and professionalism.
• Monitors and updates MVDs eLICENSING system and other databases to accurately reflect information submitted and status of metal license plates and stickers issued by MVD.
• Collaborates with TxDMVs Information Technology staff to research and resolve technical problems and data related to metal plates and stickers issued by MVD.
• Retrieves metal plates and stickers when delivered to HQ and enters information into MVDs plates database system. Serves as MVD Plates Programs point of contact with TxDMV Finance and Operation Divisions Mail Services team.
• Serves as point of contact for processing metal plates returned to TxDMV by license holders or by U.S. Mail or delivery services. Processes returned metal dealer plates, stickers, and related documents according to established procedures and Texas statutes and TxDMV Board rules.
• Serves as point of contact for processing applications submitted to cancel MVD-issued license plates.
• Researches and collects information for reports or other needs and assists with special projects.
• May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
• Required to attend work regularly and adheres to approved work hours in accordance with department policies and procedures.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of statutes, administrative rules, and agency policies related to the program area; knowledge of operations and customer service techniques. Skill in the use of a computer and applicable software; skill in customer service and providing accurate, timely information to internal and external customers; skill in multi-tasking and organizing tasks; skill in noticing details. Ability to gather, correlate, and analyze information; ability to interpret policies and procedures; ability to communicate effectively; ability to set work priorities; ability to stay focused in a dynamic, fast-paced environment; ability to collaborate with a team effectively.

Qualifications : Minimum Requirements

Education and Experience

Additional Information

Benefits : The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include : Retirement Plan; Paid Group Health Life Insurance for employees; Paid Holidays; Paid Vacation Leave; Paid Sick Leave; Longevity Pay; Dental; Vision; Dependent Optional Life Insurance; Voluntary ADD Insurance; Dependent Health Life Insurance; Health Dependent care flexible spending accounts; Tuition Assistance Program.

Qualified Employer : In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program.

Registration, Certification and / or Licensure : A valid Class C driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job Offers and Continuation of Employment Is Contingent Upon : Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and drivers record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.