Scheduling / Customer Service Representative

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities :

1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.

2. Accurately communicates procedure and prep information to patient and physician office staff.

3. Obtains accurate and valid physician orders for all procedures.

4. Consistently achieves productivity and customer satisfaction goals.

5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.

6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.

7. Serves as a departmental receptionist and office assistant as needed.

8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Other Information

Other information :

Education Requirements :

• High School Diploma or GED plus one year of related experience or training required.

Licensure / Certification Requirements :

Professional Experience Requirements :

Knowledge / Skills / and Abilities Requirements :

Job Details

Legal Employer : NCHEALTH

Entity : UNC Health Medical Group

Organization Unit : NC Surgery

Work Type : Full Time

Standard Hours Per Week : 40.00

Salary Range : $18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type : Hybrid

Work Schedule : Day Job

Location of Job : US : NC : Raleigh

Exempt From Overtime : Exempt : No

This position is employed by UNC Physicians Network Group Practices, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.