Call Center Quality & Training Coordinator

Quality & Training Coordinator

Our success starts with putting residents first. We're expanding to bring clean, safe, attractive, and affordable housing to more families across new markets. With over 20,000 homes, multiple build-to-rent communities, and more on the horizon, we're not just a leader in the single-family rental space, we're a company that truly cares about the people and communities we serve. As a division of Brookfield, Maymont Homes is growing fast and making an impact. Join us to shape a brighter future for our residents while advancing your career with a purpose-driven team.

Primary Responsibilities

The Quality & Training Coordinator plays a vital role in maintaining and improving the quality standards within the organization. This role is responsible for monitoring agent performance, conducting evaluations, and ensuring compliance with quality protocols. Under the direction of the Quality & Training Manager, the coordinator will assist in facilitating training to deliver consistent, high-quality service and support to customer-facing teams. The coordinator will collaborate closely with the Quality & Training Manager and other departments to uphold the organization's commitment to excellence.

Skills & Competencies

• Experience in quality assurance, training, or coaching in a customer service environment. + Strong organizational skills and the ability to manage multiple tasks. + Excellent communication and coaching abilities to provide effective feedback and development. + Experience working with cross-functional teams and departments to ensure customer requirements are met. + Ability to collaborate with cross-functional teams. + High attention to detail and dedication to maintaining quality standards. + Proficiency in Microsoft Office, particularly PowerPoint, for creating training materials and presentations. + Demonstrated strong written and verbal communication skills + Ability to prove critical thinking and problem-solving concepts + Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs.

Essential Job Functions

Physical Requirements

Why work for Maymont Homes? Our mission "We Positively Impact the Lives in the Communities We Serve". We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work! Outstanding benefits package our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees. Huge parent company support and backing from Brookfield Asset Management, one of the largest real estate asset management companies. Career growth with our plans for growth and expansion into new markets, there are many opportunities to move up within the company. Equal Opportunity Employer : Minorities / Religion / Sex / Protected Veterans / Disability / Sexual Orientation / Gender Identity / Marital Status / Pregnancy / Age / National Origin / Genetic Information. #MYMT At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal : to ensure our buildings don't simply meet the needs of our tenants, residents, and communities but exceed them, every day.