Senior Manager - Digital Product Management (Agentic AI Innovation)

Senior Manager, Digital Product Management (Agentic Ai Innovation)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Global Commercial Services and Enterprise Solutions (GCSES) organization was created to bring together all digital product experiences, with the goal of deepening engagement and strengthening customer satisfaction.

AI is reshaping the future of commerce and redefining the experiences our Corporate and Small Business customers expect. The Corporate Capabilities team within GCSES leads the development for agentic productsdeveloping intelligent, adaptive systems that transform how our customers interact, transact, and grow.

As Senior Manager, Digital Product Management (Agentic AI Innovation), you will ensure that the delivery of agentic products is operationally sound, compliant, and scalable. You'll translate product strategy into delivery execution, overseeing governance, testing, and validation processes that meet enterprise risk and AI governance standards. You'll work closely with Product Managers, Engineering, and Governance teams to bring agentic solutions to market safely and effectively.

Key responsibilities include :

• Operationalize product strategy : Translate product vision and roadmap into executable development plans, ensuring all milestones, dependencies, and risks are tracked and mitigated
• Governance & compliance stewardship : Lead navigation through enterprise AI governance processes including documentation, model approvals, risk assessments, and regulatory alignment
• UAT & validation : Oversee user acceptance testing, model validation, and deployment readiness for agentic solutions. Maintain robust documentation and ensure traceability from requirements through delivery
• Model lifecycle management : Manage model health and compliance post-launch monitoring performance, retraining needs, and ongoing evaluation against AI risk and fairness standards
• Cross-functional coordination : Partner closely with Product Management, Technology, Risk, and Legal to align on delivery timelines, security standards, and operational readiness
• Continuous improvement : Establish repeatable frameworks and best practices for agentic product delivery optimizing for quality, speed, and governance consistency

Minimum qualifications :

Preferred qualifications :

Salary range : $123,000.00 to $215,250.00 annually bonus benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.