Service Delivery Specialist

Company DescriptionJob Description

WHAT YOU'LL DO

As a Service Delivery Specialist , in the Business Tech function, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end.

This hybrid role reports into our Market Business Tech Operations Manager and is based out of the New York Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

• Ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end
• Responsible for following and implementing Support Services' vision, guiding principles, and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
• Assess service needs and support realization of service roadmap
• Oversee and improve procedures for service processes / workflows (e.g., who / what / when / how)
• Monitor and review service deliveries and drive related continuous improvement initiatives
• Be the local point of contact and provide management of local stakeholders for Support Services deliveries
• Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software, etc.) where needed

Qualifications

WHO YOU ARE

We are looking for people with...

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

Additional Information

Compensation : salary range is $86,804 - $97,655 annually